As your managed service provider, we take full responsibility for your IT infrastructure – servers, clients, Microsoft 365, cloud, backup and firewall. Proactively managed, fully documented, with contractually guaranteed response times.
Years of IT experience
not a hotline
compliant IT services
response time (SLA)
Most SMEs run IT on a best-effort basis. Patches are postponed, backups are never tested, monitoring is reactive and the only person who really understands the environment is on holiday when something breaks.
Unpatched systems, shadow IT and forgotten admin accounts accumulate into a real attack surface – until they do not.
A backup that has never been tested is a hope, not a recovery plan. The first real incident is the first test.
When one person holds all the passwords and all the context, sickness or resignation becomes an operational risk.
Waiting for things to break is expensive – in downtime, in customer trust and in the engineer hours it takes to put out the fire.
Some endpoints are encrypted, others are not. Some have MFA, others do not. The weakest device is the one that gets compromised.
Hourly billing turns IT into a surprise expense every month – and incentivises the wrong behaviour on both sides.
Managed IT with KPX is not a collection of tools – it is an operating model. We take ownership of the day-to-day, the planning and the documentation. Your team uses the IT. We make sure it works.
We standardise on a small set of proven platforms – RMM for endpoint and server management, EDR for security, a managed backup stack and Microsoft 365 administration. Standardisation is what makes IT operations affordable and predictable for SMEs.
Our model is built on prevention rather than reaction. Patches, updates, capacity checks and security tuning happen on a schedule – and the rest is monitored continuously. You see the work, not the surprises.
The SLA defines what we deliver and how fast we respond – in writing. You see the numbers every month, and we review them with you. No hidden commitments, no fine print.
Smart Managed is KPX’s delivery framework. Configuration, patching and security updates run through a centralised console – which means lower cost and higher consistency. Individual configuration is possible where it matters.
KPX provides proactive, documented IT operations for Swiss SMEs – so your team can focus on the business, not on the IT. See our service catalogue below, our <a href="/en/managed-it-services/endpoint-detection-response">Managed EDR</a> for security, and <a href="/en/managed-it-services/it-lifecycle-field-service">IT Lifecycle</a> for hardware.
You tell us about your IT setup, your team and your pain points. We listen, ask the right questions and get a clear picture of where you stand.
Free of chargeWe review your current environment – servers, clients, security, backup, M365 – and identify where managed services will deliver the most value.
IndividualYou receive a written proposal tailored to your situation – transparently calculated, no fine print. What is in it is what you get.
TransparentWe set up, monitor and actively develop your IT infrastructure – as a long-term partner with a contractually guaranteed SLA.
Proactive & ongoingWhat a managed service provider does, why proactive monitoring is essential, and how a single contract changes the way you run IT.
A managed service provider (MSP) takes operational responsibility for a company's IT infrastructure. The MSP monitors systems around the clock, applies patches, manages security and resolves issues before they affect the business. The customer pays a fixed monthly fee per device or user and receives a defined service level – rather than buying ad-hoc support hours.
Most IT outages do not happen out of nowhere – they build up over days or weeks. Hard drives fail slowly, security gaps accumulate, services run out of capacity. Proactive monitoring catches these warning signs early. The Swiss National Cyber Security Centre (NCSC) explicitly recommends continuous monitoring and timely patching as the baseline for SMEs.
Spreading IT across multiple vendors creates gaps: nobody owns the full picture, response times multiply, and accountability is unclear. A single managed services contract gives you one point of contact, one SLA and one invoice. According to Microsoft Security Response Center, consolidated vendor management also reduces the attack surface compared to fragmented toolchains.
Sources: NCSC Switzerland · Microsoft MSRC · Microsoft Lifecycle · NinjaOne · SentinelOne
An MSP takes operational responsibility for your IT infrastructure. That includes proactive monitoring, patch management, backup, security, Microsoft 365 administration and helpdesk support – everything you would otherwise need an internal IT team for. You pay a predictable monthly fee per device or user and receive a contractually defined service level.
Pricing depends on the number of devices and users, the chosen service scope and the engagement model. KPX deliberately does not work with fixed prices – every customer receives an individually calculated quote based on the actual scope of work. In our experience, outsourcing IT is significantly more cost-effective than running an internal IT department when you factor in salaries, social contributions, training and sick-day coverage.
Critical incidents are responded to within 1 hour, contractually guaranteed in our SLA. Less critical requests are handled on the same or next business day. You reach us by phone, ticket or email – and you always talk to a real engineer who knows your environment.
Yes. All KPX processes comply with the revised Swiss Data Protection Act (nDSG, in force since 1 September 2023). Data is processed in Switzerland or in jurisdictions with an adequate level of protection. We sign data processing agreements (DPA) and provide the documentation your legal team requires.
You can keep your existing setup. KPX takes over the operation of what is already in place and improves it step by step. Where a component needs to be replaced, we explain why and propose an alternative – we do not rebuild for the sake of rebuilding.
Classic IT support is reactive – the engineer arrives after something has broken. Managed IT is proactive: systems are monitored around the clock, issues are detected and resolved before they affect your business, and security patches are applied automatically. You pay a flat monthly fee instead of unpredictable hourly rates.
Yes. KPX serves SMEs throughout Switzerland. Most day-to-day operations happen remotely via secure remote-access tools. On-site visits are scheduled as needed – primarily in the greater Zurich area, but also elsewhere in Switzerland when the situation requires it.
We work with transparent, written contracts – no hidden commitments. Typical minimum terms are 12 months with monthly billing. Cancellation terms and notice periods are clearly defined. We are happy to walk through the contract with you in the free initial consultation.
We take satisfaction seriously. Every customer has a named Service Delivery Manager who owns the relationship and follows up on a regular cadence. If something is not working, you raise it – we respond, fix it and document the resolution. The SLA defines what happens if we miss our own commitments.
Yes. Our <a href="/en/managed-it-services/endpoint-detection-response">Managed EDR</a> runs on SentinelOne and is monitored by our Swiss SOC, 24/7. We combine it with firewall management, email security, backup and Microsoft 365 hardening into a single security posture.
Yes. Our <a href="/en/managed-it-services/it-lifecycle-field-service">IT Lifecycle & Field Service</a> covers procurement, pre-configuration, MDM enrolment, on-site rollout in the Zurich area and secure disposal at end of life – all coordinated with our managed services team.
The German site at <a href="/">kpx-it.ch</a> contains the full glossary of IT terms, the IT-Wissen knowledge base and detailed service descriptions. For an English-speaking first contact, write to <a href="/en/contact">our English page</a>.
Proactive IT services for Swiss SMEs – one partner, one contract, one SLA.
24/7 proactive monitoring and maintenance for your on-premises and cloud servers. We detect issues before they cause downtime.
Learn moreSecurity Operations Centre with 24/7 threat monitoring, incident response and SIEM integration.
Learn moreAI-powered EDR for clients and servers – powered by SentinelOne Singularity Complete. Ransomware and zero-day protection.
Learn moreSecure, cost-controlled cloud infrastructure on Azure or private cloud. We manage the complexity.
Learn moreAutomated, encrypted backups with tested recovery. Your data is safe – on-premises and in the cloud.
Learn moreNext-generation firewall management with IDS/IPS, VPN and network segmentation.
Learn moreSpam filtering, phishing protection and email archiving – compliant with Swiss data protection law.
Learn moreFull M365 management: licensing, security configuration, Teams, SharePoint and user administration.
Learn moreCentralised device management for laptops, desktops and mobile devices – with automated patching.
Learn moreLegally compliant email archiving – DSG and GDPR-ready, searchable and tamper-proof.
Learn moreModern telephony for your business – hosted, managed and integrated with your IT infrastructure.
Learn moreYour own cloud environment – secure, scalable and fully managed by KPX.
Learn moreDevice procurement, onboarding, MDM, maintenance and secure offboarding – plus on-site field service for the Zurich area.
Learn more
KPX Smart Managed is the delivery framework behind every managed service. Networking, security, endpoints and monitoring are controlled through a single console – which reduces administrative overhead on your side and makes the service predictable on ours.
Smart Managed fits SMEs that want to run their IT infrastructure without a dedicated internal administrator team – either as a fully outsourced service or as a complement to existing internal IT. The framework is the same; the division of work is what changes.
Service area
KPX AG
Grindelstrasse 6, 8304 Wallisellen
Canton of Zurich, Switzerland
We serve SMEs throughout Switzerland as a managed service provider – remote and on-site when needed. Main hub: greater Zurich area.
Talk to a real engineer about your IT setup in a free, no-obligation initial consultation. We listen, analyse your environment and show you honestly where managed services will deliver the most value.
