IT Support in Zurich – your business keeps running.

KPX is your local managed service provider in Switzerland. We take full responsibility for your IT infrastructure – servers, clients, Microsoft 365, cloud, backup and firewall. All from one partner, with a contractually guaranteed 1-hour response time.

20+

Years of IT practice

Personal

fixed contact person

DSG

compliant IT services

Specialised

in Swiss SMEs

IT for SMEs. No experiments – only proven solutions built on 20+ years of practice – transparently calculated, with no hidden costs.

Our approach

From first conversation to ongoing IT management

Four clearly defined steps – no surprises, no unnecessary effort on your side.

01

Contact

We get a clear picture of your current IT situation – direct and straightforward.

Free of charge
02

Initial analysis

We take the time to understand your IT environment and identify concrete areas for improvement.

Individual
03

Binding proposal

You receive a written proposal tailored to your situation – transparently calculated, no fine print.

Transparent
04

Operations & development

We set up, manage and actively develop your IT infrastructure – as a reliable long-term partner.

Proactive & ongoing
Why KPX

Proactive IT management – not just break-fix support

Many IT providers react when something breaks. We prevent problems before they occur. Our approach is based on 20+ years of experience with Swiss SMEs – structured, transparent and without hidden costs.

  • We act proactively – preventing outages before they happen
  • A single point of contact for every IT matter
  • Response times are contractually guaranteed – no empty promises
  • Every process is documented – you always have full visibility
  • Proven solution building blocks keep your IT costs predictable
  • Flexible contracts without hidden commitments
Free initial consultation
KPX – Managed IT Services for SMEs in Switzerland
Cybersecurity Switzerland – Endpoint Detection & Response powered by SentinelOne
Cybersecurity Switzerland

Endpoint protection powered by SentinelOne

Classic antivirus is no longer sufficient. Modern attacks use fileless malware, zero-day exploits and ransomware that bypass signature-based detection. Our Endpoint Detection & Response (EDR) solution, powered by SentinelOne Singularity Complete, protects your clients and servers with AI-driven threat detection and automated response.

AI-powered threat detection
Automated incident response
Ransomware rollback
NIS2 & cyber insurance compliant
Client & server protection
Managed 24/7 by KPX
Learn more about EDR
On-site IT Support Zurich

Boots on the Ground –
Field Service Technicians for Your Office

Remote support solves most issues – but not all. When hardware fails, a new office needs cabling, or a device rollout requires hands-on work, you need a qualified technician on-site. KPX provides exactly that: certified field service technicians who come to your location in the greater Zurich area.

Hardware installation & replacement
Network cabling & Wi-Fi setup
Device rollouts & onboarding
New office IT build-out
On-site troubleshooting & repairs
Same/next business day response (SLA)
On-site coverage: throughout Switzerland · Remote and on-site support nationwide
IT Lifecycle & Field Service
On-site IT field service technician – KPX Zurich
Same / next day on-site

Three ways to operate your IT – choose what fits your team

All three models run on the KPX Smart Managed Platform with NinjaOne and SentinelOne. The difference is who carries which task – not the quality.

Fully Managed

SMEs without in-house IT staff

We take care of everything

Platform & LicencesManaged by KPX

KPX Smart Managed platform incl. licences (e.g. NinjaOne, SentinelOne)

Monitoring & AlertingManaged by KPX

Monitoring of your entire IT infrastructure

Incident Resolution & OperationsManaged by KPX

Incident resolution, updates and ongoing development

End-User Support (Helpdesk)Managed by KPX

Remote support, on-site when needed

Hybrid Model

SMEs with their own IT team

We share responsibilities with your team

Platform & LicencesManaged by KPX

KPX Smart Managed platform incl. licences (e.g. NinjaOne, SentinelOne)

Monitoring & AlertingShared

KPX monitors servers & backup, you handle workstations

Incident Resolution & OperationsShared

Incidents handled by responsibility & joint development

End-User Support (Helpdesk)Shared

Your team helps remotely and on-site – KPX on demand

Self-Service

Larger IT teams

You operate independently – on our platform.

Platform & LicencesManaged by KPX

KPX Smart Managed platform incl. licences (e.g. NinjaOne, SentinelOne)

Monitoring & AlertingManaged by your team

Monitoring of your entire IT infrastructure

Incident Resolution & OperationsManaged by your team

Incident resolution, updates and ongoing development

End-User Support (Helpdesk)Managed by your team

Remote support, on-site when needed

Wir setzen auf bewährte Technologien und Branchenführer

VTX – CELESTE-Gruppe
NinjaOne
Lenovo
NAKIVO
Hornetsecurity
SentinelOne
WatchGuard
Ubiquiti Networks
Microsoft Partner
VTX – CELESTE-Gruppe
NinjaOne
Lenovo
NAKIVO
Hornetsecurity
SentinelOne
WatchGuard
Ubiquiti Networks
Microsoft Partner

Frequently asked questions about Managed IT

Service area

KPX AG

Grindelstrasse 6, 8304 Wallisellen

Canton of Zurich, Switzerland

We support SMEs across Switzerland – remote and on-site whenever needed.

Your IT in reliable hands.

Get to know us in a no-obligation initial consultation. We listen, analyse and show you honestly where we can help.